Thank you for your interest in our handmade, customized products!
To ensure our handmade items meet your expectations, we take pride in our thorough communication with our customers from conception to completion. Once a design has been finalized by our customers, we will start the build process and send images and any questions about a design as they come up through the build process. Once the build process is completed, we will email final images for our customers to approve.
We understand that a picture will differ from an item that is in hand, due to this, we offer modifications to the design and a rebuild of most(*) products within 7 days of verified delivery date. We do not offer refunds and/or project cancellations once a project has entered the build stage.
(*): Some items are not included in the post-rebuild guarantee due to their size or origin of materials. Please see the project page for more information and/or alternatives to the rebuild/refund/return policy.
All our items are custom built by hand. Please understand that due to this, we cannot offer any type of refund once a project has gone into the build stage. If you have any questions concerning the return policy, please reach out to us before your project goes into the build phase.
